ES CA FR EN DE NL

Booking conditions for bungalows and mobile homes and Covid-19 measures

Booking process

  • The reservation can be made directly on our website campinglapineda.com, with availability and online prices with the possibility of paying by credit or debit card Visa or MasterCard with secure server or by bank transfer, and also by telephone.
  • The payment to confirm reservations will be:
    • Reservations of Bungalows and Mobile homes: From 25% to 50% of the total
  • Failure to make payment before the date indicated in the budget or reservation document will result in the cancellation of the reservation.
  • Once the corresponding payment has been received, we will confirm your reservation by e-mail. This confirmation constitutes the proof of your reservation, and must be presented at Reception on the day of arrival.
  • The amount received is considered a payment on account of the total amount of the stay and will be deducted from the total to be paid from the invoice once the bank and administrative costs have been discounted, if any.
  • The reservation of Mobil-home or Bungalow will be kept until 12:00 on the day following the date of entry. After this period, the Campsite reserves the right to reoccupy it.

Modifications and cancellations

  • The reservation confirmation e-mail must be verified, and in case of observing an error, the client must notify the Camping within 48 hours.
  • Reservation cancellations must always be communicated in writing (fax 977373081) or by e-mail to clp@campinglapineda.com; Indicating the name of the holder of the reservation, number and date of confirmation of the reservation, reserved period and bank details or credit card number (if the payment was made by card) of the holder of the reservation. Returns will be processed with a credit card (if the payment was made by card) or by bank transfer to the account of the holder, after a charge of € 30 for management expenses. In reservations made for the 2022 season, a reduction of € 15 in expenses will be applied.
  • Returns and refunds will be made within 2 business days following the date of acceptance and confirmation of the cancellation or refund by crediting the credit card or bank transfer to the account of the holder.
  • Cancellations made more than 4 days before the arrival date will recover 100% of the amount of the reservation.
  • The non-occupation of the reserved bungalow or mobile home will entail the loss of 100% of the amount paid
  • Any modification during the stay, both in the number of people and in the days reserved, will be communicated immediately at Reception. In any case, the minimum amount to be billed will be for the period of days reserved and / or contracted. No refunds / discounts are offered for incidents of weather, late arrivals or early departures.
  • Any change or modification of a confirmed reservation is subject to the payment of 15 euros of management expenses, free of charge during the 2022 season.

Opening hours

The arrival and departure times will be:

  • Arrival day: The Bungalow or Mobilhome will be available from 16 pm.
  • Departure day: The Bungalow or Mobile home will be left free and in perfect condition before 10 am. If it is done later, it will mean the payment of 1 additional day.
  • Arrival day: The pitch will be available from 12 noon.
  • Departure day: The camping pitch will be left free and in perfect condition before 12 noon. If it is done later, it will involve the payment of an additional day.

Tourist tax and bonds

  • The tourist tax is 0,66 euros per person and night.
  • The tax is not included in the accommodation rate, it will be invoiced together with the stay in a separate concept and will be paid at the time of formalizing the registration.
  • A maximum amount corresponding to seven nights per person is established.
  • Persons aged 16 years or less are exempt from the application of this rate.
  • Upon arrival at the Camping, a deposit of 100 euros must be made by charging a valid credit card of the holder of the invoice as a guarantee of possible damages that may be caused. This deposit will be returned once the condition and existence of all the equipment of the occupied accommodation has been verified within 48 hours of the delivery of the keys on the day of departure.

Important rules

  • Upon arrival, the entire contracted stay will be paid, discounting the part that has been paid for the reservation.
  • The price per night includes all the people indicated in the reservation confirmation and a single vehicle. Any extra vehicle must pay the corresponding supplement.
  • Upon arrival the accommodation will be clean, and upon departure you must leave it in perfect condition.
    The final cleaning of the bungalow is not included in the price, and if it is not done, the client must pay 40 euros. The loss of the key will entail the payment of 25 euros.
  • It is not allowed a greater number of people (including children) than indicated as the maximum capacity of each type of accommodation. Children under 10 years old must always be accompanied by a responsible adult in all the Camping facilities, especially in the swimming pools and playground.
  • Users and / or people staying at the Campsite must display the corresponding Entry Receipt and / or Identification Card at the request of the Campsite staff or at the access control, and must comply with the Internal Regime Regulations where rights and duties of clients.
  • All registered persons must take the additional protection measures necessary to maintain and guarantee their safety and undertake to comply with the hygiene and safety standards that are regulated by Government Authorities.
  • You must respect the road safety regulations and the Campsite's vehicle traffic signs, the hours of silence at night and the trees, keep the area of ​​the assigned plot clean of waste and collaborate in the reduction and selection of the waste generated using the buckets. / recycling bins marked and located at various points in the campsite. These aspects are aimed at avoiding accidents and favoring coexistence and the environment. The General Standards and specific provisions are exposed to the Reception Office.
  • The late checkout (departure at 15 pm) will only be allowed in low season upon payment of the corresponding supplement and authorization from the Reception, except for long weekends and events, depending on availability.
  • Dogs or other animals are not allowed in the bungalows and Mobil Homes except in Bungalow B2 and C2 during the period from April to the end of July and in September. Animals must be supervised and always tied and can never be alone. The owner must register and present the required documentation at the Reception. Potentially dangerous breeds are not allowed.
  • Playing dangerous sports or games, engaging in illegal activities, consuming prohibited substances, or disturbing other customers is prohibited.
  • People who come as visitors must go through reception accompanied by the owner of the reservation, deposit the visitor's documentation and pay the price of the visit at the entrance. Visiting hours are 9am. at 21pm.
  • Prices subject to availability and variables according to season and periods of stay.
  • Any reservation, even if confirmed, will be subject to verification of the data entered in the application and / or forms, the Campsite being able to cancel it in case of error or breach of the general contracting conditions published on our website and set out in the Reception notice board.
  • To avoid damage by heavy rain and strong wind in a tent or other camping equipment, it is necessary to have suitable material in good condition, correctly mounted and fixed, resistant, waterproof and capable of supporting a water column of 4000 mm . on the floor and on the flysheet. We recommend the use of quality camping equipment, suitable for the conditions of the Mediterranean climate and designed for 3 seasons.
  • The client will avoid all kinds of annoying noises and voices and will regulate the volume of their sound equipment so that they do not cause annoyance to their neighbors. The rest schedule is from 23:30 p.m. to 7:30 a.m.
  • From 24:00 hours to 7:00 hours, the circulation of vehicles inside the Camping is prohibited and silence must be absolute.

RTC: KT-000085-84. V. 11-2021

 

Measures taken to meet the needs of Covid-19 

We have implemented a set of measures and protocols at the campsite to preserve health and guarantee the safety of our facilities, applying the highest level of eco-responsibility possible in all our practices.

Our commitment is that your stay is an outdoor experience and in contact with the earth, trees and plants with maximum comfort and safety. The application of several of these measures and rules of social distancing could affect the availability of certain services or facilities.

The objective is to meet again this season, with all the clients and friends who have encouraged and accompanied us, these 50 years, always as a family, so that they can enjoy the accommodation, facilities, nature and use the services of the camping without worries.

 

 1.- Cleaning and disinfection protocols

The personnel in charge will follow the new cleaning protocols inspired by the practices of the Health Centers and recommended by the Government Authorities.

  • Cleaning of surfaces in common areas - The cleaning of the reception, toilets, bar, dining room and other common areas of the campsite will be carried out following procedures, products and frequency that are followed and used in medical centers.
  • Disinfection of accommodation and services - We use technology and products of maximum efficiency on all surfaces, furniture and other elements.
  • Sterilization of kitchens and utensils –Through cleaning products and practices following protocols used in Hospital Centers.

 2.- Digital services

To minimize interaction and direct contact with other clients and employees, we make various technical solutions and new advanced digital applications available to the clients of the campsite.

  • Self Check-in - Online service to carry out the entire check-in process with online payment and the assignment of the contracted accommodation in advance of the day of arrival, minimizing interaction with the staff.
  • Camping app - With the map of the campsite facilities, the location of the accommodation, information on excursions, activities and digitization of the campsite services, such as ordering the products and the cafeteria-restaurant menu through mobile phones.
  • Online customer service - To communicate immediately with the camping staff, through the App or by direct phone.

3.- Social distancing rules

All protocols will be followed to facilitate social distance in the interaction of other people.

  • Safety signage - It will be informed through various notices and specific posters in all common areas of the need to respect the additional security measures established by the Health Authorities in order to maintain physical distance and achieve the protection of all.
  • Reduction of capacity in facilities and common areas - We have limited the use of some facilities and redesigned access to common areas to avoid crowds with new distributions of furniture and organization of services following the new legislation, to help customers maintain social distance.
  • Information and support - The campsite staff will help customers to follow the mandatory Health protocols and implement the security measures reported at the entrance of the services and in the common areas of the campsite.

 4.- Protocols and personal protection material

We offer individual protection elements to all our clients, employees and suppliers during their stay and / or use of the facilities.

  • Security and disinfection elements for clients - Access to disinfectant gel, mask and soap for hand washing.
  • Employee protection - The camping workers have the necessary material to carry out their work with all the sanitary guarantees.
  • Mandatory equipment for suppliers - Suppliers and external collaborators who access the campsite do so by following the necessary security measures.

  5.- Health and training for employees

For greater safety, all our personnel comply with the health requirements to work.

  • Employee training - Employees have participated in informative sessions on the procedures necessary to protect other employees and clients, as well as specific training to apply the security protocols adapted to health regulations.
  • self-control  - The camping staff undergoes the controls and checks established by the Health and Labor Authority.

6.- Review and update of the measures

The measures and protocols implemented will be monitored to periodically assess their evolution.

  • Periodic monitoring - We will review the effectiveness of the measures implemented and the necessary protocols will be adapted according to the health situation, operational needs and applicable legislation.

Version. EN - 28.05.2020

Càmping La Pineda de Salou®, is since 1970 a tourist establishment owned by Gamite, S.A., registered in the Register of Tourist Companies and Activities of the Generalitat de Catalunya, with number KT-000085-84 and classified as a 3-star public camping site.

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